Six qualities that make up Hospitality Quotient

These are the six most important hospitality attributes for hiring according to Danny Meyer

Danny Meyer, the founder of Union Square Hospitality Group, looks for six key qualities when hiring new employees. These qualities are often referred to as the “Hospitality Quotient” (HQ) and serve as a foundation for the company’s hiring philosophy. They are as follows:

Optimistic warmth: Meyer values individuals who possess a genuine and positive attitude, radiating warmth and friendliness. Employees who can create a welcoming and comfortable environment for guests are highly valued.

Intelligence: Meyer seeks employees who possess intellectual curiosity and are eager to learn and grow. This quality enables individuals to adapt to changing circumstances, think creatively, and solve problems effectively.

Work ethic: Demonstrating a strong work ethic is crucial for success within USHG. Meyer looks for candidates who are driven, self-motivated, and willing to go the extra mile to provide exceptional service and meet the organization’s high standards.

Empathy: Meyer believes in the importance of empathy, the ability to understand and connect with others on a deep emotional level. Employees who can genuinely listen to and anticipate guests’ needs are integral to creating memorable experiences.

Self-awareness and integrity: Meyer values individuals who possess self-awareness and integrity, recognizing their strengths and weaknesses while acting with honesty and transparency. This quality fosters a culture of trust within the organization.

Passion: Finally, Meyer seeks candidates who are passionate about their work and the hospitality industry. Having a genuine love for food, service, and creating memorable experiences contributes to the overall success of the team and the organization.

By prioritizing these six qualities, Danny Meyer ensures that his employees are not only skilled in their respective roles but also embody the values and principles that define Union Square Hospitality Group’s commitment to exceptional hospitality.