Body Language Basics

Understanding body language can be a valuable skill for a restaurant server, as it can help them better understand and serve their guests. Here are some basics of body language to keep in mind:

Posture: Pay attention to the guest’s posture. A relaxed and open posture generally indicates a comfortable and positive mood, while a closed or tense posture may suggest discomfort or dissatisfaction.

Eye contact: Eye contact is crucial for building rapport. Maintain appropriate eye contact with the guest to convey attentiveness and interest. However, be mindful not to stare excessively, as it may make some people uncomfortable.

Facial expressions: Facial expressions provide important cues about a person’s emotions. Smile genuinely and warmly to make guests feel welcome and appreciated. Observe their expressions for signs of satisfaction, confusion, or dissatisfaction.

Gestures: Hand movements and gestures can reveal a lot about someone’s needs or preferences. Watch for gestures that indicate readiness to order, such as looking at menus, pointing, or raising a hand. Respect personal space and avoid invading it with your own gestures.

Tone of voice: Listen to the guest’s tone of voice, volume, and intonation. A calm and friendly tone suggests satisfaction, while a louder or more agitated tone may indicate dissatisfaction or urgency. Adjust your own tone accordingly to match their mood.

Body orientation: Pay attention to how the guest positions their body. If they turn their body or lean in, it may indicate engagement and interest in the conversation. If they lean away or avoid facing you, it could suggest discomfort or disinterest.

Touch: Be cautious with physical touch, as it can vary depending on cultural norms and personal preferences. Some guests may appreciate a handshake or a friendly pat on the back, while others may prefer a more hands-off approach. Respect personal boundaries and only engage in physical contact if it is welcomed or necessary.

Remember that body language is not universal, and individuals may have different ways of expressing themselves. It’s essential to be attentive and adaptable to each guest’s unique signals and preferences. By observing and responding to their body language, you can enhance your communication and provide a better overall dining experience.